About Us  

As the leading independent authority on financial health in Canada, we’re driving positive impact at scale.

 

We’re a passionate team of strategists, statisticians, thinkers and creators. We have deep expertise in financial services research, strategy, financial health, transformation and business.

With proven customer-led methodologies, we help translate insights into strategy, and strategy into action. As creators of the Seymour Financial Resilience Index TM, we are the first and only organization to measure and track the financial well-being of Canadians as an independent authority. We’ve done this through the national longitudinal Financial Well-Being studies, first launched in 2017.

We continue to be leaders in the financial health space. We currently work with leading FIs, NPOs, policymakers and organizations to help create a better world, while advancing their ESG goals.

Vision

Our vision is for a financially resilient Canada.

We’re working to help build a resilient, equitable and inclusive Canada.

We strive to foster financial inclusion and empowerment and to help reduce financial vulnerability and stress. In particular for more financially vulnerable and underserved populations.

We’re working to improve peoples’ financial and overall well-being. We also work to support local businesses improve their business financial health and foster social enterprise innovation.

Our work supports behavioural finance innovation and helps to build a better understanding of the inter-related nature of social, economic, and environmental factors that contribute to the well-being of Canadians.

 

 

Our Beliefs

  • We believe financial health and resilience is important for all.
  • We believe that data is a team support, and that cross-section collaboration is the way forward.
  • We believe in the power of finance for good.
  • We believe financial health and resilience is good for people, society, business and our world.

Together we can help build a more resilient, inclusive and equitable Canada.

Financial Resilience Institute is growing its partnerships to help foster a more resilient, inclusive Canada – with the financial health and resilience of households and small businesses a cornerstone. We’re expanding our partnerships and cross-sector collaboration to help improve financial health and inclusion. Please contact us if you’re interested in partnering with us.

Clients and Partners we work with.

Meet Our Team - Eloise

Eloise Duncan, Founder & CEO

Eloise is Founder and CEO of the Financial Resilience Institute and is known as one of Canada’s leading experts in financial health in Canada. She is a high-energy social entrepreneur and Certified Management Consultant (C.M.C) with over twenty five years of experience in financial services, strategic consulting and financial health research, strategy and impact measurement. Eloise was also the previous Founder and CEO of Seymour Management Consulting Inc, established in 2009 and the creator of the Seymour Financial Resilience Index™

Eloise Duncan was also awarded the Distinguished Achievement Award (October 2021) by the Association of Certified Management Consultants of B.C. in recognition of her Index and her purpose-driven work for Canadians.

Dual nationality Canadian and British, Eloise lives in Vancouver with her family. When she’s not working, she loves skiing, travel and photography.

Meet Our Team - Eloise

Kujtim Koci, Director, Research and Analytics

Kujtim is the Director, Marketing and Analytics and an Associate of the Financial Resilience Institute. He has led hundreds of market and social research projects, mainly for international donor organizations like the World Bank, UN Agencies, USAID, NATO, European Union and several Canadian FIs. Kujtim is the lead statistician for Seymour Consulting and works with a team of statisticians and Associates to support Seymour’s projects. As a Fulbright scholar, he attended the University of Wisconsin-Madison, pursuing an MBA degree, specializing in Marketing Research.

Meet Our Team - Eloise

Eloise Duncan, CEO & Founder, Seymour Consulting

Eloise is Founder and CEO of the Financial Resilience Institute and is known as one of Canada’s leading experts in financial health in Canada. She is a high-energy social entrepreneur and Certified Management Consultant (C.M.C) with over twenty five years of experience in financial services, strategic consulting and financial health research, strategy and impact measurement. Eloise was also the previous Founder and CEO of Seymour Management Consulting Inc, established in 2009 and the creator of the Seymour Financial Resilience Index ™.

Eloise Duncan was also awarded the Distinguished Achievement Award (October 2021) by the Association of Certified Management Consultants of B.C. in recognition of her Index and her purpose-driven work for Canadians.

Dual nationality Canadian and British, Eloise lives in Vancouver with her family. When she’s not working, she loves skiing, travel and photography.

Meet Our Team - Eloise

Kujtim Koci, Director, Research and Analytics

Kujtim is the Director, Marketing and Analytics and an Associate of the Financial Resilience Institute. He has led hundreds of market and social research projects, mainly for international donor organizations like the World Bank, UN Agencies, USAID, NATO, European Union and several Canadian FIs. Kujtim is the lead statistician for the Institute and works with a team of statisticians and Associates to support our projects. As a Fulbright scholar, he attended the University of Wisconsin-Madison, pursuing an MBA degree, specializing in Marketing Research.

{“As we strive to improve the financial resilience and security of our clients and our communities, we’re proud to be a client, partner, and funder of the Institute”
Rob Wesseling
President & CEO, Co-operators
{"We were so pleased to work with Eloise and the entire Financial Resilience Institute. Their robust research and analytic skills are foundational to the work we are doing to leverage the skills of Financial Planners to improve the financial resilience of Canadians in all income demographics."
Tashia Batstone
President and CEO
{"The Financial Resilience Institute team has invested the time and energy to get to know our team and organization and meaningfully engage with our senior leaders. This has helped orient us in our purpose-led journey and get critical buy-in around the opportunities the Seymour Financial Resilience Index® brings in helping us achieve our purpose of financial security for Canadians and our communities. Eloise and her team have provided impactful strategic consulting, data, and analytics for Co-operators, and we are now a funder of the Financial Resilience Institute to help further amplify the Institute’s impact in communities across the country."
Chad Park
VP Sustainability and Citizenship, Co-operators
{"Eloise is an exceptional and generous thought leader, providing much-needed data and analysis to the ecosystem of organizations dedicated to the financial health and financial resilience of Canadians. The Seymour Financial Resilience Index® has been vital in guiding Vancity’s commitment to Financial Health and Inclusion, providing useful insight on how to build the financial resilience of our members and communities."
Andrea Harris,
VP Impact Strategy, Vancity
{"Prosper Canada has struggled for a long time to get a clear picture of the financial health and resilience of Canadians with low to moderate incomes, due to the lack of comprehensive, timely disaggregated public data. The Financial Resilience Institute and Index have transformed our work, enabling us to finally join hard data with our qualitative insights to provide a detailed picture of the financial challenges households are experiencing and key trends over time. With support from Eloise and her team, we’re able to generate and share new and important insights with our government, business and community partners – helping them to better understand what Canadians are experiencing, and where they can usefully intervene to help financially struggling households build their financial stability and health."
Liz Mulholland
CEO, Prosper Canada
{“Eloise and her team have been exceptional business partners for Conexus. They are responsive, innovative and dare I say "sneaky smart.” We have tremendous respect for their skills and would engage them again tomorrow if the need arises. They epitomize what it means to partner with organizations.”
Eric Dillon
Former CEO at Conexus Credit Union and President, General Bank of Canada
{“Eloise Duncan helped us to develop our four-year enterprise strategy, financial wellness and small business financial strategy. Partnering closely with our leaders, Eloise helped us discover new possibilities, assess our gaps and create compelling new strategies to transform the way we do business.”
Shawn Good
Previous CEO of Prospera, Current CEO of Libro Credit Union
Our Full Team

Collaborate for impact. Come talk to us.