Projects

We are proud of the impact our projects and partnerships have had. Check out some of our completed projects with strategic partners and clients below:

Partnering for Purpose

Co-operators is a leading Canadian financial services co-operative, offering multi-line insurance and wealth products, services, and advice to build financial strength and security.

We have worked with Co-operators for over three years and are harnessing the Financial Resilience Index Model to measure their Purpose and progress against Purpose. The Institute is working with leaders across the organization to bring its purpose to life through:

  • Strategies
  • Innovation
  • Co-created solutions
  • Improved support for clients and communities from a protection, saving, planning and investing perspective.

Understanding Stressors and Challenges

Royal Bank of Canada is a leading global financial institution, offering a wide range of banking and financial services. The RBC Foundation supports community initiatives focused on youth, education, the environment, and economic growth.

The institute has provided analytics on many stressors and challenges facing Canadians, Royal Bank customers, and those who are more financially vulnerable. These relate to challenges such as:

  • Food insecurity
  • Housing unaffordability
  • Financial hardship

We have also provided independent tracking on the extent to which Royal Bank customers rank the bank on helping to improve their financial wellness compared to other tier-1 banks and FI’s.

“Underserved” Strategy and Financial Health Innovation

Vancity is Canada’s largest Credit Union and a leader in financial services innovation.

The Financial Resilience Institute has worked alongside Vancity for several years on a variety of projects to foster greater financial outcomes for their communities. This includes:

  • The use of the Index for Vancity’s multi-year financial health and resilience impact measurement, while providing financial health consulting and advisory on a variety of projects.
  • Our team aided in the development of Vancity’s “Underserved Strategy” leading to the launch of their market-leading Fair & Fast Loan ™ .
  • Partnering to help develop Vancity’s strategic marketing and offerings for specific segments, such as Women Investors.

Understanding the Financial Resilience (and Vulnerability) of Low-Income Canadians

Prosper Canada is a national charity dedicated to expanding economic opportunity for low-income Canadians through financial empowerment programs and advocacy.

We have worked with Prosper Canada for many years, and drawn a light on the financial vulnerabilities of Canadians living low income. In 2021 and 2022, the Institute conducted analytics of our Index and Financial Well-Being studies data, with a boost sample of low-income Canadians, to provide insights with comparisons for 2018, 2021, and 2022 on:

  • Financial stress
  • Financial vulnerability
  • Changing behaviours and challenges in access to financial services
  • Help for Canadians with low incomes

Independent data has helped to secure 60 million dollars in federal government funding for assistance over the five years. We are also measuring the impact of financial help on Canadians living with low incomes. Key insights have been shared with NPOs and the ecosystem to provide longitudinal impact measurement and advocacy with policymakers.

Report on the Financial Resilience and Financial Well-Being of Canadians

Statistics Canada is the national statistical office, providing reliable data and insights to support informed decision-making across Canada.

In October 2021, the Institute jointly published a report on the financial resilience and financial well-being of Canadians during the Covid-19 pandemic with Statistics Canada. This project involved:

  • Analytics of the Seymour Financial Resilience Index ™ against government administrative data.
  • Use of the Index, peer-reviewed and utilized to shine a light on which populations are most financially vulnerable and potentially in need of support by policymakers and other institutions.

Enterprise Financial Wellness Strategy and Innovation

Conexus is one of Saskatchewan’s largest credit unions, managing $7.14 billion in funds and serving 120,000+ members across 41 branches.

The Financial Resilience Institute team collaborated with Conexus to develop their enterprise-wide Financial Wellness Strategy. How did we do this?

  • Led qualitative customer research and analysis; bringing in best practices and developing the FI’s financial wellness strategic framework alongside the CEO and Senior Executive Team.
  • Helped in the development of Conexus’ financial wellness value proposition, complemented with tangible proof points and detailed product and service delivery model recommendations for a different way of banking.
  • Engaged employees through cross-functional wellness strategy and innovation workshops. This included Retail and Business Banking leaders, Credit, IT and Marketing, and front-line staff.
  • Led strategy sessions with the Executive Team, conducting detailed gap and opportunity analysis as well as strategy-to-execution support to accelerate speed to market.

Proprietary Financial Health Index Model based on transactional banking data

We worked with Conexus to lead the development of a proprietary Financial Health Index model for the Financial Institution. Project highlights of the development of this include:

  • Our expert team developed the Index Model based on transactional banking data with key indicators tested and refined by our team.
  • Designed the tool for the FI to measure, score, and understand the financial health/wellness of their customers over time, while transforming the way Conexus engages and serves its customers.
  • The Index model was developed following visioning sessions with Conexus’ senior leadership; with all Index modelling, design, and development led by Seymour Consulting.

The Index model is now being maintained and managed internally by Conexus, is being
fully implemented across the organization. Summary indicators within the model have
been published by Conexus here.

Index Data Analytics and Financial Health Presentations and Engagement for Board and Leaders

Servus Credit Union is a leading financial institution in Alberta leading the way to improve the financial fitness of its members.

We have worked with the Credit Union over many years, with the FI now levering the Seymour Financial Resilience Index TM to understand new ways in which it can innovate and support its members, including those most impacted by the pandemic and those who are more financially vulnerable. We have also led strategic presentations with Servus’ Executive Leadership Team and Board, Community Ambassadors, and led a strategic project to help measure the small business financial health of customers.

Services, Clients & Testimonials