Team
Eloise Duncan
CEO and Founder
Eloise Duncan is CEO and Founder of the non-profit Financial Resilience Institute and a leading global authority on household and MSME financial health, resilience and well-being. A Certified Management Consultant (CMC), she brings over 20 years’ experience, including 15 years leading a dedicated financial health and resilience practice. She has created four financial health indices, including the peer-reviewed Financial Health and Resilience Index and a proprietary Index leveraging transactional banking data. She holds reviewer, advisory and partnership roles with UNEP-FI, UNSGSA, CGAP and the World Bank. Previously, she grew Seymour Consulting, a social enterprise, and held senior Director roles in financial institutions and management consultancies. She helps clients embed financial health and resilience strategies, measure impact and advance innovation. A dual British and Canadian national, Eloise has lived and worked in six countries.
Katie Sutter
Senior Impact and Engagement Consultant
Katie Sutters leads business development, communications and engagement and impact projects for the Institute. She is a passionate communications and sustainability professional dedicated to helping mission-driven organizations amplify their impact. With a background spanning corporate and nonprofit sectors, she specializes in crafting clear and compelling messaging that strengthens community connections and drives long-lasting change. Beyond her professional work, Katie enjoys traveling, hiking, and exploring new ideas through reading, all of which fuel her passion for sustainability and global awareness.
Juan Camilo Ceballos Candelo
Research and Insights Analyst
Juan Camilo holds a Master’s degree in Economics from the Université de Sherbrooke and has experience in economic research, quantitative analysis and public policy from working at Québec’s Ministry of Finance and the Latin American Reserve Fund. His research spans sustainable finance and digital financial systems. Juan is passionate about translating complex data into meaningful insights and advancing financial health and resilience and financial inclusion.
Kujtim Koci
Senior Statistician and Consultant
Kujtim is Senior Statistician and Consultant at the Institute, where he has worked for eight years. He has led hundreds of market and social research projects, mainly for international donor organizations like the World Bank, UN Agencies, USAID, NATO, European Union and several Canadian FIs. Kujtim is the lead statistician for Financial Resilience Institute and works with a team of statisticians and Associates to support the Institute's projects. As a Fulbright scholar, he attended the University of Wisconsin-Madison, pursuing an MBA degree, specializing in Marketing Research.
Shawna Zegarra
Office Manager
Shawna Zegarra is the Office Manager for Financial Resilience Institute, where she supports operations, administration and communications. Shawna also works as a Board, Subscriber and Client liaison and as the Executive Assistant to Eloise Duncan. Her passion lies with helping people who are helping others.
Associates
Maggie Baker, PhD
Senior Associate, Money Psychologist
Maggie has been a practicing clinical psychologist for 30 years, specializing in couples, relationship issues, anxiety and depression. Over the last nearly 20 years, Maggie has developed expertise in the psychology of money and financial wellness. Although she still works with other types of issues, her main focus is now on financial therapy, public speaking and doing workshops about her book, Crazy About Money: How Emotions Confuse Our Money Choices and What To Do About It, behavioural economics and financial wellness. Maggie partners with Eloise and her team on research and work related to money scripts, financial resilience and wellness and the disconnects between consumer and financial goals and behaviours.
Prof. Suresh Babu
Senior Advisor to the CEO and Founder
Head, Capacity Strengthening and Senior Research Fellow, IFPRI
As a research leader on international development, Prof. Babu's contributions to policy advice, capacity development and institutional development in the Global South have resulted in transformative programmatic changes. Prof. Babu supports our CEO and Founder as a Senior Advisor on international dimensions of the Institute’s impact work.
Bardh Ulaj, Bsc
Senior Associate, Brand, Digital Marketing and UX Design
Bardh is a Management & Entrepreneurship, Graphic Design and Multimedia graduate with a diploma from the Rochester Institute of Technology. With a passion for user experience and human-centered design and almost a decade of experience in the industry, he has honed his skills in designing effective and visually appealing digital experiences for users. Bardh's design process is centered around creating designs that not only look great, but also function seamlessly and enhance the user experience.
Ivan Medovikov, PhD, CIM
Senior Consultant, Analytics and Technology
Ivan is a Senior Consultant, Analytics and Technology at Financial Resilience Institute. He has a Ph.D in Financial Econometrics (Data Science) and has a Chartered Investment Manager (CIM) designation, combined with 10+ years’ experience in advanced data modelling and analytics, financial technology, and business leadership. Ivan is an Associate Professor in the Department of Economics at Brock University, has led diverse technological and scientific teams to deliver mission-critical custom data modelling solutions for some of the largest clients in the Canadian asset management industry.
Andra Dauti, Bsc.
Senior Associate, Brand Marketing Strategy and Visual Design
Andra is an Industrial Design Engineer with a diploma from the Hague University of Applied Sciences. With a keen eye on detail and understanding of data, Andra is an expert on Data Visualization and Illustration. Andra’s experience includes branding, visual presentation, content creation, social media marketing and management.
Umar Ameen, M.Sc
Digital Marketing & WordPress Specialist
Umar works with passion and dedication to strengthen our non-profit's digital presence, supporting our websites, online platforms and digital engagement initiatives. He has worked with the Institute for over four years.
Anton Shishkin, M.Sc, Microsoft-Certified IT Professional
Senior IT Consultant and Developer
Anton is a Senior IT Consultant and Developer at the Financial Resilience Institute. He has 15+ years’ experience in system administration, cloud computing, programming and building full-stack solutions for large financial services clients. With deep experience in programming and proven skills in database management, network architecture and security protocols, Anton has multiple Microsoft Certifications of Excellence designations, and a fluency in programming in languages like PHP, C#, Python, HTML, JavaScript, and CSS. He helps to optimize IT infrastructures, virtualization, and security while delivering leading edge scalable, technology solutions with a human touch.
Elisabeth (Lilli) Graf
Behavioural Finance Consultant
Lilli is a seasoned professional with over fifteen years’ experience working across sectors, and a specialized focus on financial services and fintech. She is an expert at leveraging service and behavioural design to gain profound insights into customer needs, behaviours, and attitudes towards money. Lilli works with the Institute’s team and clients to help design prevention solutions and customer experiences that help people build healthy financial behaviours and their financial and overall resilience. In addition to leading innovation projects, she teaches Design and User Research at the University of Applied Sciences and Arts of Southern Switzerland.
Valentin Davydov
Associate Consultant
Valentin is an Associate Consultant at the Institute. With over a decade of experience across sectors and experience in management consulting for financial services, he translates complex ideas into actionable insights and strategies. Valentin's work combines analytical depth with collaboration. He thrives in helping to build teams, solutions and systems that connect business, technology and drive impact. Valentin holds a Master of Business Economics from Brock University.