Intelligence that fuels
change and improves
financial resilience and
financial well-being for all.

2024 Impact Report

February 2025 Index Release Report

How We Help

Organizations Like Yours

As a leading independent authority on financial well-being in Canada and globally, we empower purpose-driven organizations to profoundly understand, benchmark, and improve the financial health, financial resilience and financial well-being of their customers, employees, and communities. By partnering with us, these organizations accelerate their innovation and impact. This leads to tangible improvements in their programs and services and measurable customer, social and business benefit outcomes.

Become a Client

Become a Subscriber

Become a Strategic Partner or Funder

Our Services

The Challenge

That Financial Vulnerability Brings

Financial vulnerability and financial stress are mainstream issues affecting Canadians of all income levels and in particular more vulnerable populations. Check out this video for more context around why we’re working to help improve financial resilience for all.

Are You

Looking To Have An Impact?

As of February 2025:

Research Reports

Fund Impact

Financial Well-Being Index Model

A free, publicly-available instrument for global impact

Financial Well-Being Index Model and Toolkit

Free Financial Resilience Score Tool

For all Canadians and global citizens,

linked to free articles and resources

Check your score

Join The Organizations

United Towards Financial Well-being for all

Coast Capital Logotype_RGB_OceanBlue copy

Recognize any of these brands.

All of them have worked with us, click on each logo to learn more.

Our Success Stories

Vancity is using the Index to measure and track the financial resilience and well-being of its members against long-term impact goals. The Institute has partnered with and advised the Credit Union on many projects from a financial health strategy and innovation perspective.

The Institute is partnering with Co-operators on a multi-phase enterprise-wide financial resilience project, to help the financial services organization to measurably improve the financial resilience and financial security of its clients and communities in line with its purpose. This work involved quantitative and qualitative research analytics, impact measurement, strategy and innovation, with our team working closely with Co-operators’ senior leaders, advisors, clients and an Advisory Group.

Eloise Duncan and Financial Resilience Institute were recently a key contributor to the ‘Planning for Financial Resilience’ report published in 2023. Our organisations are partnering for positive impact.

Prosper Canada is using the Index to understand and track the financial vulnerability and access challenges of low-income Canadians while helping to improve financial inclusion, financial health and financial empowerment for those who are most vulnerable.

Servus has used the Index to enhance analytics on the financial health and well-being of Albertans, and levered our expertise to measure small business financial health. We have worked with the Board and leaders on numerous project to support financial health engagement and innovation.

Data and research analytics is a team sport. Financial Resilience Institute (previously Seymour Consulting) and Statistics Canada have collaborated to publish a joint report on the financial resilience and financial well-being of Canadians during the COVID-19 pandemic, with the leading government statistical office having peer-reviewed the Seymour Financial Resilience Index TM.

Standard Chartered Bank is a valued client and partner of the Institute, working to help drive positive impact with SMEs and individuals internationally.

Our Impact

Recognition from strategic partners

“As we strive to improve the financial resilience and security of our clients and our communities, we’re proud to be a client, partner, and funder of the Institute”

Rob Wesseling

President & CEO, Co-operators

“Eloise and her team have been exceptional business partners for Conexus. They are responsive, innovative and dare I say "sneaky smart.” We have tremendous respect for their skills and would engage them again tomorrow if the need arises. They epitomize what it means to partner with organizations.”

Eric Dillon

Former CEO at Conexus Credit Union and President General Bank of Canada

"The Financial Resilience Institute team has invested the time and energy to get to know our team and organization and meaningfully engage with our senior leaders. This has helped orient us in our purpose-led journey and get critical buy-in around the opportunities the Seymour Financial Resilience Index® brings in helping us achieve our purpose of financial security for Canadians and our communities. Eloise and her team have provided impactful strategic consulting, data, and analytics for Co-operators, and we are now a funder of the Financial Resilience Institute to help further amplify the Institute’s impact in communities across the country."

Chad Park

VP Sustainability and Citizenship, Co-operators

"Eloise is an exceptional and generous thought leader, providing much-needed data and analysis to the ecosystem of organizations dedicated to the financial health and financial resilience of Canadians. The Seymour Financial Resilience Index® has been vital in guiding Vancity’s commitment to Financial Health and Inclusion, providing useful insight on how to build the financial resilience of our members and communities."

Andrea Harris,

VP Impact Strategy, Vancity

"We were so pleased to work with Eloise and the entire Financial Resilience Institute. Their robust research and analytic skills are foundational to the work we are doing to leverage the skills of Financial Planners to improve the financial resilience of Canadians in all income demographics."

Tashia Batstone

President and CEO

“Eloise Duncan helped us to develop our four-year enterprise strategy, financial wellness and small business financial strategy. Partnering closely with our leaders, Eloise helped us discover new possibilities, assess our gaps and create compelling new strategies to transform the way we do business.”

Shawn Good

Previous CEO of Prospera Current CEO of Libro Credit Union

"Prosper Canada has struggled for a long time to get a clear picture of the financial health and resilience of Canadians with low to moderate incomes, due to the lack of comprehensive, timely disaggregated public data. The Financial Resilience Institute and Index have transformed our work, enabling us to finally join hard data with our qualitative insights to provide a detailed picture of the financial challenges households are experiencing and key trends over time. With support from Eloise and her team, we’re able to generate and share new and important insights with our government, business and community partners – helping them to better understand what Canadians are experiencing, and where they can usefully intervene to help financially struggling households build their financial stability and health."

Liz Mulholland

CEO, Prosper Canada

2024 Impact Report

Intelligence that fuels change and improves financial resilience and financial well-being for all.

2024 Impact Report

News Summary

February 2025 Index Release Report

How We Help

Organizations Like Yours

As a leading independent authority on financial well-being in Canada and globally, we empower purpose-driven organizations to profoundly understand, benchmark, and improve the financial health, financial resilience and financial well-being of their customers, employees, and communities. By partnering with us, these organizations accelerate their innovation and impact. This leads to tangible improvements in their programs and services and measurable customer, social and business benefit outcomes.

About the Institute

Become a Client

Become a Strategic Partner or Funder

Become a Subscriber

Our Services

The Challange

That Financial Vulnerability Brings

Financial vulnerability and financial stress are mainstream issues affecting Canadians of all income levels and in particular more vulnerable populations. Check out this video for more context around why we’re working to help improve financial resilience for all.

Are You

Looking To Have An Impact?

As of February 2025:

Fund Impact

Research Reports

Financial Well-Being Index Model

A free, publicly-available instrument for global impact

Financial Well-Being Index Model and Toolkit

Free Financial Resilience Score Tool

For all Canadians and global citizens,

linked to free articles and resources

Check your score

Join The Organizations

United Towards Financial Well-being for all

Our Success Stories

Recognize any of these brands.

All of them have worked with us,
click on each logo to learn more.

Vancity is using the Index to measure and track the financial resilience and well-being of its members against long-term impact goals. The Institute has partnered with and advised the Credit Union on many projects from a financial health strategy and innovation perspective.

The Institute is partnering with Co-operators on a multi-phase enterprise-wide financial resilience project, to help the financial services organization to measurably improve the financial resilience and financial security of its clients and communities in line with its purpose. This work involved quantitative and qualitative research analytics, impact measurement, strategy and innovation, with our team working closely with Co-operators’ senior leaders, advisors, clients and an Advisory Group.

Eloise Duncan and Financial Resilience Institute were recently a key contributor to the ‘Planning for Financial Resilience’ report published in 2023. Our organisations are partnering for positive impact.

Prosper Canada is using the Index to understand and track the financial vulnerability and access challenges of low-income Canadians while helping to improve financial inclusion, financial health and financial empowerment for those who are most vulnerable.

Servus has used the Index to enhance analytics on the financial health and well-being of Albertans, and levered our expertise to measure small business financial health. We have worked with the Board and leaders on numerous project to support financial health engagement and innovation.

Data and research analytics is a team sport. Financial Resilience Institute (previously Seymour Consulting) and Statistics Canada have collaborated to publish a joint report on the financial resilience and financial well-being of Canadians during the COVID-19 pandemic, with the leading government statistical office having peer-reviewed the Seymour Financial Resilience Index TM.

Standard Chartered Bank is a valued client and partner of the Institute, working to help drive positive impact with SMEs and individuals internationally.

Our Impact

Recognition from strategic partners

“As we strive to improve the financial resilience and security of our clients and our communities, we’re proud to be a client, partner, and funder of the Institute”

Rob Wesseling

President & CEO, Co-operators

“Eloise and her team have been exceptional business partners for Conexus. They are responsive, innovative and dare I say "sneaky smart.” We have tremendous respect for their skills and would engage them again tomorrow if the need arises. They epitomize what it means to partner with organizations.”

Eric Dillon

Former CEO at Conexus Credit Union and President General Bank of Canada

"The Financial Resilience Institute team has invested the time and energy to get to know our team and organization and meaningfully engage with our senior leaders. This has helped orient us in our purpose-led journey and get critical buy-in around the opportunities the Seymour Financial Resilience Index® brings in helping us achieve our purpose of financial security for Canadians and our communities. Eloise and her team have provided impactful strategic consulting, data, and analytics for Co-operators, and we are now a funder of the Financial Resilience Institute to help further amplify the Institute’s impact in communities across the country."

Chad Park

VP Sustainability and Citizenship, Co-operators

"Eloise is an exceptional and generous thought leader, providing much-needed data and analysis to the ecosystem of organizations dedicated to the financial health and financial resilience of Canadians. The Seymour Financial Resilience Index® has been vital in guiding Vancity’s commitment to Financial Health and Inclusion, providing useful insight on how to build the financial resilience of our members and communities."

Andrea Harris,

VP Impact Strategy, Vancity

"We were so pleased to work with Eloise and the entire Financial Resilience Institute. Their robust research and analytic skills are foundational to the work we are doing to leverage the skills of Financial Planners to improve the financial resilience of Canadians in all income demographics."

Tashia Batstone

President and CEO

“Eloise Duncan helped us to develop our four-year enterprise strategy, financial wellness and small business financial strategy. Partnering closely with our leaders, Eloise helped us discover new possibilities, assess our gaps and create compelling new strategies to transform the way we do business.”

Shawn Good

Previous CEO of Prospera Current CEO of Libro Credit Union

"Prosper Canada has struggled for a long time to get a clear picture of the financial health and resilience of Canadians with low to moderate incomes, due to the lack of comprehensive, timely disaggregated public data. The Financial Resilience Institute and Index have transformed our work, enabling us to finally join hard data with our qualitative insights to provide a detailed picture of the financial challenges households are experiencing and key trends over time. With support from Eloise and her team, we’re able to generate and share new and important insights with our government, business and community partners – helping them to better understand what Canadians are experiencing, and where they can usefully intervene to help financially struggling households build their financial stability and health."

Liz Mulholland

CEO, Prosper Canada

2024 Impact Report

Intelligence that fuels
change and improves
financial resilience and
financial well-being for all.

How We Help

Impact

Index and models

Research and Insights

Services

Engage with us

Impact

Index and models

Research and Insights

Services

Engage with us

Intelligence that fuels change and improves financial resilience and financial well-being for all.

How We Help

Intelligence that fuels
change and improves
financial resilience and
financial well-being for all.